I took my daughter in to the Emergency Department this morning because she had been complaining of a very severe sore throat the night before. The staff were very warm and friendly. I had never used the ED services at USC Verdugo Hills Hospital before, but recently learned that their Department won an award from USC for the great services that they deliver to their patients. So, I thought I would give them a shot since I had a few terrible experiences at Huntington Hospital. I was so happy that I took my daughter to USC Verdugo Hills Hospital. We were only there for 31 minutes and in that short time she was seen right away by Dr. Montoya and diagnosed. We were given a prescription for antibiotics, a note for school, and discharge instructions. The nurses were awesome and made my little one feel at ease. I would highly recommend the Emergency Department services at USC Verdugo Hills Hospital. They are 5-Stars in my book. I will gladly return there if the situations arises again!
She didn't bother asking about any details, which I had to let her know why I'm fairly confident it transferred at that hospital and provide her details during our time there.
Upon calling Verdugo, I was transferred to a lady named Angela who is responsible to deal with 'Risk Management.' I left a message with these details to not hear back from her for 48-hours. At which time, I tried contacting her again, and she had heard my message and the first thing out her mouth was "You do realize you're going to have a hard time proving it was transferred here." I would have thought she would want to gather as much details as possible to prevent similar situations in the future.
My son was born at Verdugo Hill Hospital on a Wednesday afternoon and we were discharged on that Friday afternoon. Upon leaving the hospital the only people that had contact with my son were myself, my wife and my older son.
First night here, a nurse named Victor. He was the only one who's really good at what he does and made me feel comfortable here leaving my father. Everyone else is okay or below average and now I'm worried. My father is still there and it's been a week now.
Early Saturday morning, approximately 12 hours after leaving the hospital my newborn had to be taken to Huntington because he had choked on his throw-up and we wanted to take a safe-approach.
Much improved since my last visit there. USC has done a good job upgrading procedures. The last time I was there (5 years ago) a woman from finance came to my room, while I was still flat on my back with a 102 degrees temp and pneumonia, and asked for a $1,000 co payment. That was not cool. Nothing like that happened this time and I had an overall good experience.
As a part of their admittance process at Huntington, they ran a nose-swab to check for certain bacterias, and my newborn son came back with a positive for MRSA.
This hospital is okay and nurses here aren't as great at doing their job. They aren't sure of alot of things about their patient whenever I ask for a daily update or why my father have new orders. For emergency room and med/surgical floor. My father has bene here multiple times. Nurses here response slower, somewhat my father was neglected depending on which nurses, I have to constantly keep telling the nurses my dad needs suctioned (he is on ventilator), his ventilator tubing was filled with secretions and caused him to a hard time breathing. It's really obvious the patient needs suction and attention!! If nurses were more aware of their patient, patient wouldn't be suffering and delayed care. All they she to do is check on the patient instead of chatting around with other nurses at the nurse station. In comparison of Huntington hospital, this place is horrible. I'm constantly worrying about my father's care here.
Had an extensive stay at Verdugo and received exemplary service! From the nurses to nutrition, everyone did a fantastic job! The hospital's warm family feel is was made my stay bearable. I was glad to leave but hated to go. Job well done USC Verdugo Hills Hospital:)
As a family, we have since been tested for MRSA and all were tested negative. I wanted to notify Verdugo Hills so they were aware and can investigate to prevent future cases.
Usc Verdugo Hills Hospital is a US Hospital based in Glendale, California. Usc Verdugo Hills Hospital is located at 1812 Verdugo Blvd, Glendale, CA 91208, USA.
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